Lilian Lim Resume

Summary

Experienced Researcher. Strong critical thinker, deadline-driven, and proven ability to work in interdisciplinary teams (designers, engineers, and etc) and individually. Has a can-do attitude approach to work and a natural sense of curiosity that allows for enjoyment of learning about various perspectives from users. Organizing systems to be more efficient to improve the overall work environment and to help streamline workflow.

Skill Set

Usability Testing | Task Analysis | A/B Testing | Surveys | Interviews | Ethnographic Study | Observations | Focus Groups | Heuristic Evaluations | Accessibility Evaluation | Qualitative Analysis | Quantitative Analysis | Statistics | Data Visualization | Content Analysis | Research Operations | Collaboration | Communication | Qualtrics | Moderated/Unmoderated testing | Remote testing | IBM SPSS | HTML/CSS | Microsoft Suite (Powerpoint, Word, Excel, Access) | Kumu | Airtable | Express Transcribe Software | Adobe Suite (Photoshop, Illustrator, InDesign, XD, and Dreamweaver) | Visual Basic | Miro | Literature Review | Secondary Research | IRB Documentation | Camtasia

Work Experience

Lead Associate User Expereince (UX) Researcher, Peraton (Contract for CDC) | March 2023 - September 2024

UX Researcher, Peraton via TEKsystems (Subcontract for CDC) | May 2022 - March 2023

  • First researcher hired to support testing for redesign and relaunch of the CDC website to ensure consistency of layout of webpages and improving overall user experience for more than 2.3 million users

  • Launched and managed research repository for the team, including tracking testing budget, creating guidelines and templates to align with governmental requirements for testing  to streamline the research process

  • Created, conducted, and analyzed research studies on CDC.gov using various methodologies from tree tests, surveys, and usability testing to ensure the structure of the site and content is usable and understandable by users

  • Survey created and analyzed on an internal content management tool to gather insights from federal employees to understand their pain points to improve their overall tool experience

  • Collaborated with developers, UX designers, researchers, and managers from the start of various projects to the end where deliverables are presented to the stakeholders

Human Factors Research Assistant, Dynamic Research Inc. (Contract) | February 2022 - March 2022

  • Recruit users, collect user data, evaluate eye glance, and conduct analysis to test autonomous car feature to support supervisor’s client report on whether the new feature would be safe for drivers

Lab Manager | Immersive Design Research Lab | January 2021 - December 2021

  • Lead, train, and supervise designers and engineers on method execution for lab projects

  • Create diagrams/flow charts to depict design methodology and lab structure to improve team understanding

  • Test AR Instagram filters on Android and Iphone in different light conditions and distances

  • Organize and conduct field studies and interviews to understand public opinion of e-mobility

  • Recruited lab members by notifying current graduate students about paid and volunteer opportunities and

    increased amount of lab members by 200%

  • Helped fill in for lab director when needed by leading lab meetings to get project updates and provide feedback

Human Factors Research Manager | Roam Studios | January 2021 - May 2021

  • Interviewed underrepresented groups to determine how to allocate $20+ million Long Beach City’s CARES act

    funds which created new jobs in regards to equity

  • Streamlined participant onboarding process to increase efficiency of scheduling participants for data collection to

    help save time for researchers and research assistants

  • Identified common themes and insights from interview sessions to present to government officials in slide deck

Graduate Research Assistant | Immersive Design Research Lab | August 2019 - December 2020

  • Worked with research team to create an Urban Ocean Project mission and aligned research questions to mission

  • Advised government employees on the design process in the Social Impact Design Workshop at CSULB

Graduate Research Intern | Center of Usability and Accessibility | January 2019 - March 2020

  • Utilized various software to ensure the usability and accessibility of course materials for students

  • Evaluated usability of course materials along checkpoints to meet section 508 and WCAG 2.0 standards

Volunteer Experience

UX Research Volunteer, Consortium of Health Action |  January 2022 - May 2022

  • Conducted competitive evaluation to gain insights into current applications in the market pertaining to developmental milestones checkers that allow parents/guardians to track their child’s developmental progress

  • Mentored other UX research team members by providing guidance on different types of tests and tools

Research Assistant | Intervention and Program Evaluation Research Lab | September 2016 - March 2020

  • Administered, checked, transcribed, and inputted data from participants into Microsoft Excel and SPSS

  • Presented and explained research findings at research conferences

  • Created a design layout for report to increase usability and navigability of file

Research Assistant | Culture and Social Identity Development Research Lab | September 2015 - September 2017

  • Collected, inputted, analyzed, and interpreted quantitative and qualitative data in SPSS

  • Recruited participants for research studies and trained other research assistants on lab related activities

Data Analyst Intern, Institutional Effectiveness, Research and Planning Lab |  March 2014 - December 2015

  • Analyzed data composed of more than 20,000 students to create charts, graphs, and tables to showcase demographic trends of students for the Institutional Fact Book

  • Uploaded completed Excel files to Tableau for further analysis 

Education

California State University, Long Beach | Masters of Science, Human Factors Psychology | December 2021

  • Thesis: Effect of Auxiliary Communication Tools on Memory of Lecture Material

California State University, Long Beach | Bachelors of Arts, Psychology; Minor: Business Marketing | May 2016